Terms of Service
Last Updated: 08/Oct/2025
1. Acceptance of Terms
By accessing or using PNG UP ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these terms, please do not use our service.
2. Description of Service
PNG UP offers image hosting, conversion, and sharing services. We may convert uploaded images to PNG or similar formats, or retain the original format, and enable sharing through our platform.
3. User Responsibilities and Prohibited Content
You are solely responsible for all content you upload. You must have the legal right to distribute uploaded materials and must not infringe on any third-party rights. You agree not to upload content that:
- Is illegal, harmful, threatening, abusive, or defamatory
- Violates intellectual property rights
- Contains malware, viruses, or harmful code
- Is pornographic, obscene, or sexually explicit
- Promotes violence, hatred, or discrimination
- Violates any applicable laws or regulations
4. Account Terms
You are responsible for maintaining the security of your account and password. You agree to accept responsibility for all activities that occur under your account.
5. Privacy and Data Protection
We are committed to protecting your privacy and handling your data responsibly. By using PNG UP, you consent to the collection, use, and storage of your information as described below.
5.1 Information We Collect
We may collect the following types of information:
- Account Information: Email address, username, name (optionally), and password (encrypted)
- Uploaded Content: Images you upload and associated metadata (file names, upload timestamps)
- Usage Data: IP addresses, browser information, access times, and pages visited
- Payment Information: Processed securely through third-party payment processors (we do not store complete credit card details)
5.2 How We Use Your Information
We use collected information to:
- Provide, maintain, and improve our services
- Process transactions and manage your account
- Communicate with you about service updates, security alerts, and support
- Monitor and analyze usage patterns to enhance user experience
- Detect, prevent, and address technical issues or fraudulent activity
- Comply with legal obligations and enforce our terms
5.3 Data Security
We implement reasonable security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure server infrastructure, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5.4 Data Sharing and Third Parties
We do not sell your personal information to third parties. We may share your information with:
- Service Providers: Third-party vendors who assist in operating our service (payment processors, hosting providers)
- Legal Requirements: When required by law, court order, or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
5.5 Data Retention
We retain your account information and uploaded images for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time through your account settings. Note that some information may be retained for legal compliance or legitimate business purposes.
5.6 Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information
- Object to or restrict processing of your data
- Data portability (receive your data in a structured format)
- Withdraw consent for data processing
- Lodge a complaint with a data protection authority
To exercise these rights, please contact us at our info email address.
6. Content License and Ownership
You retain ownership of your uploaded content. By uploading content, you grant us a non-exclusive, worldwide license to store, process, and display your content as necessary to provide the service.
7. Payment Terms and Stripe Services
Payments for premium plans are processed through Stripe, Inc. ("Stripe"), a third-party payment processor. By purchasing a plan, you agree to be bound by Stripe's Terms of Service (available at https://stripe.com/legal) and Privacy Policy (available at https://stripe.com/privacy).
When you make a payment, your payment information is transmitted directly to Stripe and is subject to Stripe's data handling practices. We do not store your complete credit card or payment card information on our servers. Stripe is certified as a PCI Service Provider Level 1, the most stringent level of certification in the payments industry.
We reserve the right to change our pricing and payment terms at any time. Any price changes will be communicated to you in advance and will apply to future billing periods only. All payments are non-refundable unless otherwise specified in your plan terms or required by applicable law.
8. Service Availability and Modifications
We reserve the right to modify, suspend, or discontinue the service at any time without notice. We do not guarantee continuous availability of the service.
9. Unclaimed Image Files and Storage Management
Unclaimed images (files uploaded without an associated account or not claimed by a registered user) may be deleted at any time without notice to free up storage space. We do not guarantee the availability, retention, or accessibility of unclaimed images.
To ensure your images are preserved and protected:
- Create an account and claim ownership of your uploaded images
- Maintain an active plan (free or paid) associated with your account
- Images associated with accounts that have valid, active plans are subject to the retention guarantees specified in your plan
Important: Only images claimed by users with active accounts and valid plans are guaranteed storage according to the terms of their selected plan. Unclaimed images are stored on a best-effort basis and may be removed without warning.
10. Content Removal and Account Termination
We reserve the right to remove content and terminate accounts that violate these terms, at our sole discretion, without prior notice.
11. Limitation of Liability
The service is provided "as is" without warranties of any kind. To the fullest extent permitted by law, we disclaim all warranties and shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages resulting from your use of the service, including but not limited to loss of data, profits, or business interruption.
12. Indemnification
You agree to indemnify and hold harmless PNG UP and its affiliates from any claims, damages, or expenses arising from your use of the service or violation of these terms.
13. Governing Law and Dispute Resolution
These terms shall be governed by and construed in accordance with applicable laws. Any disputes shall be resolved through binding arbitration or in courts of competent jurisdiction.
14. Changes to Terms
We reserve the right to modify these terms at any time. Continued use of the service after changes constitutes acceptance of the new terms.
15. Contact Information
For questions about these terms, please contact us at our info email address.